This shouldn’t happen as all business participating have signed an agreement with us to honor the discounts offered. However, there may situations where an issue may happen such as:
1) New employees or management (ask management – as it could be a miscommunication issue)
2) Time period of the offer (some merchants have specific days/times their offer is valid). Additionally check the expiration date of the card.
3) The minimum $ amount was not met (some merchants require a set amount to be spent).
4) Meal was a special or some other discount was already included.
5) The offer is only valid for the cardholder vs. total bill.
If this happens, please contact us and we will work to help resolve this issue.
